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Default Title

<p>Trade name: Baraka Impact</p>
<p>Phone number: 8559297639</p>
<p>Email: support@barakasheabutter.com</p>
<p>Physical address: Baraka Impact Ltd, 4432 Howie Road, Duncan BC V9L 6N3, Canada</p>
<p>VAT number:</p>
<p>Trade number:</p>

CONTACT INFORMATION

PRIVACY POLICY

<div><strong>See below for French version / Voir ci-dessous pour la version française</strong></div>
<div><span><br></span></div>
<div><strong>Our Commitment to Your Satisfaction:</strong></div>
<div><span>We believe in the quality of our product and want you to be completely satisfied. To ensure your peace of mind, we offer the following return policy:</span></div>
<div><span><br></span></div>
<div><strong>Initiating a Return:</strong></div>
<div><span>&nbsp; &nbsp;– All returns must be initiated by sending an email to <a href="mailto:info@barakasheabutter.com" target="_blank" rel="noopener">info@barakasheabutter.com.</a></span></div>
<div><span>&nbsp; &nbsp;– Please include your order number and the reason for your return in the email.</span></div>
<div><span><br></span></div>
<div><strong>Returns — United States and Canada</strong></div>
<div><span><br></span></div>
<div><span>14 days from delivery, no questions asked; 60 days with cause. Return shipping is paid by the customer. Refunds are issued to the original payment method once the return arrives.</span></div>
<div><span><br></span></div>
<div><strong>Returns — all other countries</strong></div>
<div><span><br></span></div>
<div><span>14 days from delivery. Return shipping is paid by the customer. International returns must clear customs in both directions, and the duties, tariffs and brokerage charges paid on the original shipment are not recoverable. Refunds on orders shipped outside the United States and Canada are therefore subject to a 40% restocking fee; the balance is refunded to the original payment method once the return arrives.</span></div>
<div><span><br><strong>Return Shipping:</strong></span></div>
<div><span>&nbsp; &nbsp;– Please note that customers are responsible for return shipping costs.</span></div>
<div><span>&nbsp; &nbsp;– Please return products to: 4432 Howie Rd, Duncan BC, V9L6N3.</span></div>
<div><span><br></span></div>
<div><strong>Refund or Replacement:</strong></div>
<div><span>&nbsp; &nbsp;– Upon receipt of your returned product at our warehouse, we will process your refund or ship a replacement, depending on the reason for the return.</span></div>
<div><span>&nbsp; &nbsp;– Replacements that are not due to a defect will be shipped at the customer's cost.</span></div>
<div><span><br></span></div>
<div><span>We are dedicated to ensuring your satisfaction. If you have any questions or concerns, please don't hesitate to contact us at <a href="mailto:info@barakasheabutter.com" target="_blank" rel="noopener">info@barakasheabutter.com.</a></span></div>
<div>Updated September 2026</div>
<div><span><br></span></div>
<div>—</div>
<div><span><br></span></div>
<div><strong>Notre engagement envers votre satisfaction :</strong></div>
<div><span>Nous croyons en la qualité de nos produits et souhaitons votre entière satisfaction. Pour votre tranquillité d'esprit, nous vous proposons la politique de retour suivante :</span></div>
<div><span><br></span></div>
<div><strong>Initiation d'un retour :</strong></div>
<div><span>&nbsp; &nbsp;– Tout retour doit être initié en envoyant un courriel à <a href="mailto:info@barakasheabutter.com" target="_blank" rel="noopener">info@barakasheabutter.com</a>.</span></div>
<div><span>&nbsp; &nbsp;– Veuillez indiquer votre numéro de commande et la raison du retour dans votre courriel.</span></div>
<div><span><br></span></div>
<div><strong>Retours – États-Unis et Canada</strong></div>
<div><span><br></span></div>
<div><span>14 jours à compter de la livraison, sans justification ; 60 jours avec un motif valable. Les frais de retour sont à la charge du client. Le remboursement est effectué par le mode de paiement initial dès réception du retour.</span></div>
<div><span><br></span></div>
<div><strong>Retours – Autres pays</strong></div>
<div><span><br></span></div>
<div><span>14 jours à compter de la livraison. Les frais de retour sont à la charge du client. Les retours internationaux doivent passer les douanes à l'aller et au retour, et les droits de douane, taxes et frais de courtage payés lors de l'expédition initiale ne sont pas remboursables. Les remboursements des commandes expédiées hors des États-Unis et du Canada sont donc assujettis à des frais de restockage de 40 % ; le solde est remboursé par le mode de paiement initial dès réception du retour.</span></div>
<div><span><br><strong>Frais de retour :</strong></span></div>
<div><span>&nbsp; &nbsp;– Veuillez noter que les frais de retour sont à la charge du client.</span></div>
<div><span>&nbsp; &nbsp;– Veuillez retourner les produits à l’adresse suivante : 4432 Howie Rd, Duncan BC, V9L6N3.</span></div>
<div><span><br></span></div>
<div><strong>Remboursement ou remplacement :</strong></div>
<div><span>&nbsp; &nbsp;– Dès réception de votre produit retourné à notre entrepôt, nous procéderons à votre remboursement ou à l’envoi d’un produit de remplacement, selon la raison du retour.</span></div>
<div><span>&nbsp; &nbsp;– Les frais d’expédition des produits de remplacement non liés à un défaut seront à la charge du client.</span></div>
<div><span><br></span></div>
<div><span>Nous faisons tout notre possible pour votre satisfaction. Pour toute question ou préoccupation, n’hésitez pas à nous contacter à l’adresse <a href="mailto:info@barakasheabutter.com" target="_blank" rel="noopener">info@barakasheabutter.com</a>.</span></div>
<div>Mise à jour : septembre 2026</div>

REFUND POLICY

<p><strong>Shipping Policy</strong></p>
<p>We aim to prepare and pack your order for the next courier pickup — within 1 business day. We average over 99% success, though occasionally we don't quite make it.</p>
<p><strong>Shipping options</strong><br>For orders shipped from our Canadian facility (Canada and international destinations), you can choose Canada Post, DHL, or FedEx, or select Discounted Shipping — where we choose the service offering the best balance of price and delivery time.</p>
<p>Orders shipping to the<span>&nbsp;</span><strong>United States</strong><span>&nbsp;</span>are fulfilled a little differently. Your package is prepared and labeled at our Canadian facility, then transferred to our US dispatch centre in Blaine, WA, where it enters the US courier stream and your tracking goes live. Because of this transfer, please allow a 2–3 day window between your packing notification and live tracking. You'll see the available US shipping options at checkout. Full details are in our <a href="https://www.barakasheabutter.com/terms-of-service" target="_blank" rel="noopener">Order Acceptance and Title Transfer terms for US orders.</a></p>
<p><strong>Loss, damage, and insurance</strong><br>Baraka Impact takes no responsibility for any loss, damage, wrong address, misdelivery, or delay that may occur in transit. By opting for Ship Insurance, we will replace your package should any of these occur. If you require additional insurance, please notify us before your order ships.</p>
<p>Please note that carriers often do not heat their trucks in winter or refrigerate them in summer. This will not harm the integrity of the product — simply leave it at room temperature for 24 hours before opening, and give it a stir before use if needed to restore its consistency.</p>
<p><strong>Additional charges</strong><br>If you contact the carrier to redirect your parcel to another address, or if your address is entered incorrectly or is missing information and the carrier must update it, a charge of $10–$15 per box will be billed to you.</p>
<p>Baraka Impact will not refund the cost of freight for Expedited or Express shipments, or for any order delayed for reasons outside our control.</p>
<p><strong>Returns</strong><br>Baraka does not provide return shipping labels. If you'd like to return a product, you'll need to arrange your own shipping. Please return products to 4432 Howie Rd, Duncan, BC, V9L 6N3, Canada. Once received at our warehouse, we'll issue a refund or ship a replacement (at the customer's cost, if applicable). US customers — please contact us before returning so we can walk you through the cross-border return process.<br></p>

SHIPPING POLICY

<p data-mce-fragment="1">SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS</p>
<p data-mce-fragment="1">Baraka Shea Butter USA&nbsp;(hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy https://barakasheabutter.com/pages/privacy-policy&nbsp;(the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.</p>
<ol data-mce-fragment="1">
<li data-mce-fragment="1">User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.</li>
<li data-mce-fragment="1">User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that&nbsp;Baraka Shea Butter USA&nbsp;and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.</li>
<li data-mce-fragment="1">Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of [Describe company’s goods/service offerings - this should be broad and general to encompass any type of message you may send. Messages outside of this scope may not be allowed under the TCPA]. Messages may include checkout reminders.</li>
<li data-mce-fragment="1">Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.</li>
<li data-mce-fragment="1">Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at&nbsp;shopifystore@barakasheabutter.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.</li>
<li data-mce-fragment="1">MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.</li>
<li data-mce-fragment="1">Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.</li>
<li data-mce-fragment="1">Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.</li>
<li data-mce-fragment="1">Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.</li>
<li data-mce-fragment="1">Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes: - Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; - Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; - Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; - Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; - Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and - Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.</li>
<li data-mce-fragment="1">Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in&nbsp;Mill Bay,&nbsp;British Columbia&nbsp;before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which&nbsp;Baraka Shea Butter USA’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.</li>
<li data-mce-fragment="1">Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.</li>
<li data-mce-fragment="1">Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified. &nbsp;</li>
</ol>

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TERMS OF SERVICE

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Fair trade shea butter and natural skincare ingredients sourced directly from women's cooperatives and small-holder farmers in Ghana.

Baraka Impact Ltd

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