Pure, unrefined, hand-made, certified Fair Trade Baraka Shea Butter
(Organic & Non-Organic)

Ordering Baraka Shea Butter

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Questions About Baraka Shea Butter
Questions About Ordering (you are on this page)
Questions About Our Partnership with the Women in Ghana

Does your website display Canadian dollars or U.S.? What will the price be on my credit card since I am in the U.S.?

The website prices are in CAD$ with an indicated USD$ price.  We don’t have an automated process for updating the exchange rate prices shown on the website so they should be taken as indicative only.   For more current and accurate rates you should check the USD$ to CAD$ rates and factor in what your credit card company will charge extra.

Your credit card company will bill you in whatever currency your credit card is in.

Do you give discounts for continuous repeat buyers?

Baraka Shea Butter is priced as competitively as we possibly can so we don’t really do discounts.  We do have discounts available for groups whose members use a lot of shea butter and whose principles and practices we support.

We strive to keep our prices competitive, our quality high and to have resources to continue to have significant impacts for the women and families that produce Baraka Shea Butter.

We try to have the best pricing, service and product quality possible and to price so that it is fair for everyone, including allowing us to support development for the families and communities that make Baraka Shea Butter and to support our family from our work with shea butter.

What if I'm not happy with my order?

We stand behind our product 100%, no questions asked.  If you are unhappy in any way just let us know and we will make it right.  No questions asked.  See policy here.

If you are unhappy we will also try to find where/if we went wrong and how we can improve.  Our satisfaction ratings for Baraka Shea Butter and the service that our team provides are off the charts positive. 

When we have someone who isn’t happy we want to know and we want to do what we can to make it right for them, and to make sure we fix anything we can.

If you are ever unsatisfied in any way, with our product or our service, please, please, let us know.  If you know of anyone who is unsatisfied please ask them to let us know, or send us their contact information and we will follow up directly.

How is Baraka Shea Butter packaged?

Baraka Shea Butter is packaged in Ghana by the women who make it.  It is packaged under the direct supervision of our local manager, who inspects each and every carton.

It is packaged in lined cardboard containers with liners so it doesn’t leak.  We have containers of 5kg and 25kg size.

How quickly will my order arrive?

The short answer is as quickly as possible.  We want you to have it so you can start using it (and the sooner you start using it the sooner you can order more!)

The practical reality is that we try to ship next business day, even on orders received in the evening.

You should receive a notice from the shipper and be able to track your shipment.  If you don’t please contact us and we will send it to you.

How does shipping work?

FedEx Ground is our principal shipper.  We use Canada Post for remote areas that FedEx doesn’t serve, or is just too expensive. 

Shipping is a flat rate by country so you pay the same for shipping no matter where you are in Canada, or where you are in the United States.

Do I have to sign for my order?

Our default shipping does not require a signature but we can add signature required if you wish.

We find that if a signature is required it can be a disruptive nuisance for our clients and the last thing we want to be is a disruptive nuisance.

Do you have a sample size that I can buy before committing to a large order?

Our smallest package is 5kg but you have no risk whatsoever if you want to just order the amount you think you want to use.  If you get the product and don’t like it just let us know and we will replace or refund.  No questions asked.  Ever. 

We stand behind our product 100%, no questions asked.  If you are unhappy in any way just let us know and we will make it right.  No questions asked.  See policy here.


Back to Main FAQ Page


Questions About Baraka Shea Butter
Questions About Ordering (you are on this page)
Questions About Our Partnership with the Women in Ghana

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1.855.929.7639


Administrative Office:
2457 Bakerview Rd.,
Mill Bay, BC
V0R 2P4

Copyright 2017 - Baraka Shea Butter

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